Store Regulations

§1 Postanowienia ogólne

1. Właścicielem Serwisu pod adresem bergenfarby.pl jest BERGEN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ z siedzibą w Krakowie, ul. Henryka Kamieńskiego 51, wpisaną do rejestru przedsiębiorców Krajowego Rejestru Sądowego prowadzonego przez Sąd Rejonowy DLA KRAKOWA ŚRÓDMIEŚCIA, XI Wydział Gospodarczy Krajowego Rejestru Sądowego pod numerem KRS 0001020837, NIP: 6793260755, REGON 524540707, kapitał zakładowy w wysokości 50 000,00 ZŁ.
2. The Regulations set out the rules for the use of the Website and its functionalities and, among other things, the type and scope of services provided, including electronic services provided by its owner, the terms and conditions for placing orders, technical conditions, the manner of concluding and terminating remote agreements, the terms and conditions of payment and delivery, the procedure for complaints.
3. Możesz skontaktować się ze Sprzedawcą pisząc na adres e-mail: kontakt@bergenfarby.pl lub telefonicznie: 729 122 224.

§2 Definicje

1. Price - the value expressed in monetary units, which the Customer is obliged to pay to the Seller.
2. Business day - a day of the week from Monday to Friday, excluding holidays.
3. Delivery - means the delivery of Goods to the Customer by the Seller.
4. DSA - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act).
5. Civil Code - the Civil Code Act of April 23, 1964.
6. Customer - an entity purchasing a good for its own consumption and acquiring rights to its ownership or intending to purchase. A natural person with full legal capacity, and in cases provided by generally applicable laws also a natural person with limited legal capacity, a legal person, and an organizational unit without legal personality, to which the law grants legal capacity - who has concluded or intends to conclude a Contract with the Seller.
7. Consumer - a natural person making a legal transaction with an entrepreneur that is not directly related to his/her economic or professional activity (definition under Article 221 of the Civil Code).
8. Offer - a proposal of Products available on the Site, including relevant information about the Product or Service. The Offer may also include instructions for use or detailed terms and conditions for the use of a feature (if available).
9. Polityka prywatności – dokument określający zasady przetwarzania danych osobowych, dostępna pod adresem https://bergenfarby.pl/pomoc/polityka-prywatnosci/.
10. Product - any Goods or Service within the meaning of Article 2(3) of the Act on Counteracting Unfair Market Practices; the Product is for a fee, unless otherwise indicated.
11. Physical product - a product subject to physical shipment by mail/courier or which can be picked up in person.
12. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate law grants legal capacity, performing a business on its own behalf, who uses the Website.
13. Entrepreneur on the rights of the consumer - a natural person, entering into a contract directly related to his business activity, when it is clear from the content of the contract that the contract does not have a professional character for him, arising in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
14. Terms and Conditions - these Terms and Conditions of Sales setting out the rules for the use of the Website, placing orders and the rules of order processing by the Seller.
15. Serwis – strona bergenfarby.pl, na której prowadzona jest sprzedaż Produktów przez Sprzedawcę.
16. Sprzedawca – BERGEN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ z siedzibą w Krakowie, ul. Henryka Kamieńskiego 51, wpisaną do rejestru przedsiębiorców Krajowego Rejestru Sądowego prowadzonego przez Sąd Rejonowy DLA KRAKOWA ŚRÓDMIEŚCIA, XI Wydział Gospodarczy Krajowego Rejestru Sądowego pod numerem KRS 0001020837, NIP: 6793260755, REGON 524540707, kapitał zakładowy w wysokości 50 000,00 ZŁ.
17. Goods - the thing that is the subject of the contract concluded between the Seller and the Customer.
18. Contract - mutual agreements of the Seller and the Customer defining mutual rights and obligations.
19. Contract concluded at a distance - a contract concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
20. Service - is any activity that contains an element of immateriality, which consists of an effect on the customer or its objects that does not result in the transfer of property rights.
21. Electronic service - a service provided electronically through the Website; a service as defined in Article 2, item 4 of the Electronic Service Provision Act.
22. User - an entity using the Service.
23. Purchase - the transfer of property to the customer for a fee or free of charge.

§3 Usługi elektroniczne w Serwisie internetowym

1. W Serwisie Internetowym dostępne są następujące Usługi elektroniczne: Formularz kontaktowy, Interaktywna mapa, Formularz niestandardowej wyceny
2. The aforementioned services are provided to the extent described directly on the Website.
3. Provision of Electronic Services to Customers on the Website is carried out under the terms and conditions specified in the Terms and Conditions.
4. The use of Electronic Services is associated with the transmission of data using the Internet, which is subject to the risks inherent in the network.
5. It is forbidden to transmit unlawful and illegal content, including, in particular, materials promoting terrorism, showing child sexual abuse, promoting racism and xenophobia, and violating intellectual property rights. For details on prohibited content, see the paragraph "Content Restrictions - illegal content and content that does not comply with the Terms of Service, reporting illegal content, point of contact" of these Terms of Service.

§4 Zasady zawierania umów

1. The Terms and Conditions and the Offer define the terms of cooperation and the terms of performance of the contract.
2. Klientowi zostaje udostępniony Regulamin w sposób nieodpłatny. Treść Regulaminu może zostać utrwalona przez Klienta poprzez jego pobranie, zapisanie na nośniku lub wydrukowanie w każdej chwili ze strony Serwisu.
3. Customer may not place an Order using incorrect personal information, anonymously or under a pseudonym.
4. The service is directed exclusively to entrepreneurs as defined in Article 43.¹ Civil Code. The store does not sell to Consumers and Entrepreneurs on consumer rights.
5. In the event of any discrepancy between the Terms and Conditions and the Offer, the Offer shall be binding.
6. Umowa zostaje zawarta z chwilą klikniecia przycisku jednoznacznie wskazujacego na chec zakupu z obowiazkiem zaplaty lub z chwila wyraznego potwierdzenia checi zlozenia zamowienia droga elektroniczna.
7. Otrzymanie zamówienia zostanie potwierdzone drogą elektroniczną.
8. The Customer is prohibited from providing unlawful content, and is obliged to use the Website in accordance with applicable laws, the Regulations and good morals, taking into account personal property and intellectual property rights, in particular copyrights held by the Seller or third parties, and in a manner that does not interfere with the functioning of the Website.

§5 Cena

1. The price is the gross price and includes all taxes required by law, except where the Seller has explicitly indicated otherwise in the Offer.
2. Sprzedawca informuje, że jest płatnikiem podatku VAT.
3. The price does not include information on delivery costs or other costs that the customer is obliged to pay, which will be informed before placing the order.
4. The discounted price is the price in effect after the reduction of the price of the Product.
5. The lowest price is the lowest price for the Product that was in effect during the 30-day period prior to the introduction of the discount, and in the case of a product offered for sale for less than 30 days, the lowest price is the lowest price in effect during the period from the date of commencement of offering of that Product until the date of introduction of the discount.
6. The Seller reserves the right to make changes in the prices of the Products and to carry out and cancel promotional actions. Any changes in the prices of the Products are effective from the moment they are introduced on the Website and do not affect already concluded Contracts. Promotions conducted by the Seller are not subject to combination, unless the regulations of a given promotion state otherwise. Detailed information is contained each time in the terms and conditions or regulations of a given promotion.

§6 Zasady współpracy oraz składania zamówień w Serwisie

1. Klient może korzystać z Serwisu 24 godziny na dobę przez 7 dni w tygodniu.
2. Sprzedawca zastrzega sobie możliwość czasowego wyłączenia Serwisu z przyczyn technicznych.
3. Sprzedawca korzysta z usług zewnętrznych operatorów płatności do oferowania płatności on-line (iMoje, PayPal).
4. O formie płatności za zamówione Produkty Sprzedawca informuje Klienta przed Zakupem.
5. The Customer is obliged to make payment immediately after placing the order, unless otherwise stated in the Offer or in the payment method chosen by the Customer.
6. In order to Purchase Products through the Service, you must:
   • select the Product you want to buy, from the options available on the site, by clicking the "add to cart" button or the analog button;
   • After selecting the Products, indicate the required information (e.g., customer data, payment method, delivery method);
   • get acquainted with information about the total price for the selected Products, including delivery and other additional costs resulting from the order;
   • accept the Terms and Conditions and the order, and make payment for the order according to the selected payment method. Once the order has been placed, the Seller will send a confirmation of the order to the email provided.
7. After the conclusion of the Contract, the Vendor also sends the Customer the terms and conditions of the Contract, if they were not provided before the conclusion of the Contract.
8. The vendor reserves the right to refuse to accept an order or cancel it if it was placed using: software, robot, crawler, spider or any automated system or scripted behavior or any third party services used to place an order on your behalf.

§7 Produkt fizyczny – realizacja zamówienia

1. If one or more items are no longer available, the customer will be informed by e-mail that the contract for the purchase of the items mentioned in the e-mail could not be concluded.
2. The product ordered by the customer will be shipped after the customer has paid the full price including delivery costs.
3. Orders are carried out throughout Poland. When the delivery date is given in working days, it should be understood as all days from Monday to Friday inclusive, with the exception of public holidays.
4. The order is carried out outside Poland, provided that in the delivery methods it is possible to select shipping to a particular country.
5. Zamówiony Towar zostanie wysłany najpóźniej w terminie 14 dni, o ile nic innego nie wynika z Oferty.
6. W przypadku nieodebrania Towaru przez Klienta i jego zwrotu do Sprzedawcy Klient może zostać obciążony kosztami zwrotu Towaru do Sprzedawcy. Ponowna wysyłka Towaru nastąpi po uprzednim pokryciu przez Klienta kosztów zwrotu przesyłki oraz kosztów ponownej dostawy. Powyższe nie narusza uprawnień Konsumenta do odstąpienia od umowy, jednakże w takim przypadku Sprzedawca może potrącić koszty bezpośredniego zwrotu Towaru z kwoty podlegającej zwrotowi.

§8 Warunki techniczne

1. The Customer may use the Website in accordance with applicable laws and Regulations.
2. The Seller declares that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying Customer data by unauthorized persons, so Customers should use appropriate technical measures to minimize the risks indicated above.
3. In order to use the Service or place an order, it is necessary for the Customer to have:
   • A current version of a web browser supported by the manufacturer with Internet access (e.g. Opera, Mozilla Firefox, Google Chrome);
   • active email account.
4. If additional technical requirements are required to use the Service or Products, the Customer will be informed before using the Service or before placing an order for a Product.

§9 Prawa autorskie i licencje

1. All materials made available by the Seller, including Products, photos, texts, graphics, multimedia and trademarks are a work within the meaning of the Law on Copyright and Related Rights, subject to legal protection.
2. Copyright to the aforementioned materials is held by the Seller or another entity from which the Seller has obtained the appropriate license. The materials may also be used by the Seller on another legal basis.
3. Any materials made available by the Seller may be used only by the Customer for his own use, unless otherwise stated in the Offer. It is unauthorized to further distribute, share, rip or download in any way the materials outside the scope of permitted use.
4. The Seller grants the Customer a non-exclusive license, without the right to grant sublicenses and without territorial restrictions. Time limitations are based on the Offer or on these Terms and Conditions. The remuneration for granting the license is included in the price.
5. The customer has the right to use the materials in the following fields of exploitation:
   • fixation and multiplication of the work - production of copies of the work by a specific technique, including printing, reprography, magnetic recording and digital technique for personal use
   • marketing of the original Physical Product - marketing, lending or leasing of the original,
   • dissemination of the work in a manner other than that specified in item b - public performance, exhibition, display, reproduction, as well as broadcasting and rebroadcasting, as well as making the work available to the public in such a way that everyone can have access to it at a place and time of their own choosing.
6. In case of violation of the prohibition referred to in this paragraph, including copyright infringement, the Seller shall have the right to claim damages and compensation from the Customer. The Customer in the aforementioned respect may incur civil or criminal liability.
7. The Seller has the right to make periodic updates to the Products.
8. The provisions of the RP shall apply to these Regulations.

§10 Ograniczenia dotyczące treści – nielegalne treści oraz treści niezgodne z Regulaminem, zgłaszanie nielegalnych treści, punkt kontaktowy.

1. The Customer is obliged to use the Website in a lawful and ethical manner, respecting the personal rights and copyrights and intellectual property of the Owner and others.
2. It is forbidden to post illegal content.
3. Content may not promote, endorse, or depict (including through links to other websites) the commission of crimes as defined in Directive 2017/541 (hereinafter: the "Directive"), such as, but not limited to:
   • Human trafficking, ie:
     Recruiting, transporting, transferring, storing or receiving persons;
     Use of threat, violence, coercion, abduction, fraud, deception;
     Abuse of power, taking advantage of vulnerable situations;
     Giving or receiving payments or benefits to obtain the consent of a person in control of another person for the purpose of exploitation.
   • Terrorism-related crimes (full catalog of crimes listed in Article 3(1) of the Directive):
     Committed for the purpose of intimidating the population, unlawfully forcing a government or international organization to take or refrain from taking some action, or destabilizing or destroying the basic political, constitutional, economic or social structures of a state or international organization.
   • Examples of crimes include:
     - Attacks on human life that can cause death.
     - Attacks on a person's physical integrity.
     - Kidnapping or hostage taking.
     - Manufacture, possession, acquisition, transportation, delivery or use of explosives or weapons (including chemical, biological, radiological or nuclear weapons), research on such weapons and weapons development.
     - Illegal interference with information systems, causing serious damage or committed against an information system of a critical infrastructure nature.
     - Illegal interference with computer data in a critical infrastructure information system.
     - Threats to commit one of the above acts.
   • Dissemination or release of messages to the public with the intent to incite the commission of a crime listed in the Directive, if such action supports the commission of terrorist crimes and creates a danger of their commission.
   • Inducing others to commit or contribute to the commission of crimes listed in the Directive.
   • Providing or collecting funds, directly or indirectly, with the intention of using them to commit terrorist crimes.
   • Preparing or using false official documents with the intent to commit the crimes listed in the Directive.
4. Content must not contain information that:
   • Violate copyright personal or property rights.
   • Violate good morals or moral standards, offend the dignity or violate the personal rights of others, including the right to image.
   • They are vulgar, offensive, support radical social attitudes or preach such views (including any kind of discrimination based on race, ethnicity, gender, religion, promotion of hatred, etc.) and contain pornographic content.
   • They constitute advertising prohibited by the provisions of the Act of 16.04.1993 on Combating Unfair Competition and the Act of 23.07.2007 on Counteracting Unfair Market Practices.
   • Are misleading commercial information.
5. The owner counters the dissemination of terrorist content in accordance with Regulation 2021/784 and illegal content in accordance with the DSA.
   • Właściciel utworzył centralny punkt kontaktowy (zwany dalej: Punktem kontaktowym) przeznaczony do bezpośredniej komunikacji elektronicznej z Portalem dla organów państw członkowskich, Komisji oraz Rady Usług Cyfrowych zgodnie z wymogami DSA w formie formularza kontaktowego dostępnego na stronie: https://bergenfarby.pl/kontakt/. Punkt kontaktowy obsługuje także nakazy podjęcia działań przeciwko nielegalnym treściom oraz nakazy udzielenia informacji.
   • The Focal Point was established to meet the requirements of Article 11 of Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022, concerning the single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (DSA).
   • The Point of Contact is responsible for handling orders related to actions against illegal content in accordance with Article 9 of the DSA and orders to provide information under Article 10 of the DSA, which are forwarded to the Owner by the relevant judicial and administrative authorities.
   • Users can also use the Contact Point for direct and quick communication with the Owner.
   • The Contact Point handles communications in Polish or English.
   • Reports regarding illegal content should be addressed to the Owner only through the dedicated Contact Point available on the Site. The report must contain all the required information indicated in the form (form available below).
   • The owner will inform the applicant of the receipt of the application and how it was handled via email.
   • The owner does not independently review published content.
   • Complaints about the Vendor's activities related to terrorist or illegal content should be submitted in accordance with the procedure described in the Terms of Service.
6. The Owner shall suspend service provision for a reasonable period after prior warning for service recipients who frequently transmit obviously illegal content. In addition, the Vendor shall suspend for a reasonable period of time, after prior warning, the processing of reports made through the reporting and action mechanisms and complaints filed through the internal complaint handling systems referred to in Articles 16 and 20 of the DSA, respectively, by persons or entities who frequently submit manifestly unfounded reports or complaints.
7. The owner shall make decisions to suspend services after a thorough evaluation of each case, in a timely and objective manner, with due diligence. It shall verify whether the service recipient, person, entity or complainant is committing the abuse referred to in Section 6, taking into account all available relevant facts and circumstances. These circumstances shall include, at a minimum:
   • The number of patently illegal content or unfounded reports or complaints that were forwarded, submitted or filed during the period.
   • The proportion of these numbers in relation to the total number of information provided or notifications made during the period.
   • The burden of abuse, including the nature of illegal content and its consequences.
   • The intention of the recipient of the service, person, entity or complainant, if it can be determined.
8. To the extent not regulated, the provisions of the DSA shall apply.

§11 Postanowienia końcowe

1. During the period of force majeure, the Parties to the contract shall be exempted from any liability for non-performance or improper performance of the contract, as long as the circumstances of the force majeure constitute an obstacle to the performance of the contract. The above shall also apply in the period immediately preceding or immediately following the occurrence of force majeure, if only during the indicated period the impact of force majeure shall constitute an obstacle to the performance of the contract.
2. "Force majeure" shall be understood as an event of a sudden or natural nature, independent of the will and action of the Parties, which could not have been foreseen and could not have been prevented, in particular such events as: flood, war, act of terror, introduction of a state of emergency.
3. In a situation where the Customer is from outside the Seller's country, the Customer should inform the Seller, indicating information about his place of residence/site, for this purpose, so that it is possible to settle the tax in accordance with the regulations applicable to him.
4. In the use of the Products, it is prohibited to act in a manner contrary to the law, morality or violating the personal rights of third parties, as well as to provide information of an unlawful nature.
5. The applicable law is Polish law.
6. The competent court is a Polish court.
7. The rules regarding the processing of personal data are regulated in the Privacy Policy.
8. Regulamin obowiązuje od dnia 2025-07-04.

§12 Pozostałe postanowienia dotyczące przedsiębiorców

1. The provisions of this paragraph apply to the Entrepreneur who is not an Entrepreneur under the rights of a consumer.
2. The court competent to resolve disputes arising between the Seller and the Entrepreneur is the court with jurisdiction over the seat of the Seller, except for Article 46 § 2 of the Code of Civil Procedure Act.
3. The Seller has the right to terminate the contract with immediate effect for the Entrepreneur. For this purpose, the Seller shall send the Entrepreneur a statement on termination of the contract to the e-mail address or mailing address. The Entrepreneur waives any claims in this regard.
4. The Seller shall not be liable for lost profits to the Entrepreneur.
5. Against Entrepreneurs, all liability under the warranty for physical and legal defects of the sold thing is excluded. Entrepreneurs are obliged to check the Products upon receipt and report any comments directly upon delivery.
6. Entrepreneurs who are not Entrepreneurs on the rights of consumers do not have the right to withdraw from the contract.
7. The application to the Entrepreneur of the provisions of these Regulations on returns and complaints is excluded.
8. The Seller's liability to the Entrepreneur who is not an Entrepreneur on the rights of the consumer is limited to twice the Seller's remuneration for the executed Contract, unless the damage was caused intentionally.

Download Complaint Form

Pobierz Formularz Zgłoszenia Nielegalnych Treści